AHK Productions is a trademark of ARCADE SAS with a capital of 7,622.45 euros, 16 rue des Merisiers, ZA Les Erlen, 68920 Wettolsheim, France.
VAT number FR45 398 658 856 - SIRET: 398 658 856 00040
The relationship of ARCADE SAS with its Customers are governed by the terms and conditions of sale as defined below. They are written and destined to promotional items professionals and apply to all sales and services made from our printed materials and websites and internet platforms: www.ahk-prod.com and those received by any other means (fax, mail, mail, phone).
1.GENERAL TERMS & CONDITIONS
Any order implies from the customer acceptance of these general terms and contions as well as "additional information" written later on.
Any complementary special clause to these conditions won’t be apply unless it is duly confirmed and written by ARCADE SAS, our company.
Prices shown in AHK price list – digital printed edition - are unit prices, excluding VAT and in Euro currency. They include an importation by air between Hong Kong and France. They can be reduced in case of importation by sea (on request).
Prices are calculated based on the value of the U.S. dollar. Our company reserves the right to change prices and conditions at any time based on changes in currency rates, prices of raw materials, transport costs or other factors that may influences the evolution of its production costs.
The informative delivery time mentioned for each product is indicative and valid after your agreement on our product proof artwork or product approval sample is received.
A delay in delivery could only lead to cancellation of an order after a formal notice by registered letter is sent to our company giving fifteen days to deliver.
TECHNICAL FEES AND PRODUCTS MOLDS
In case of re-order, the products molds and programs are kept and re-usable for a shorter or longer period depending on the products. The conservation information is indicated below each price grid (in case tooling is required). The time of retention refers to the date of creation of the tooling. The technical costs of printing (screen printing, offset, sublimation ..) are generally valid for a single production.
All our goods are delivered carriage paid in Europe, except express fee and Switzerland, Poland, Hungary, Estonia, Latvia, Lituania, Slovakia, Croatia, Czechoslovakia, Greece, Bulgaria, Romania, Cyprus and Malta.
In case of direct delivery to final customer, we send you by postal mail two copies of the delivered goods, for reference. This service is invoiced at a flat rate of 7 euros, plus 2 samples provided if their net unit price is equal to or greater than 2 euros.
PACKING & PACKAGING
Our deliveries include packaging. Any particular packaging requested by the customer or made necessary by a multi-destination delivery is the responsibility of the customer.
TOLERANCE ON DELIVERED QUANTITIES
Merchandise is delivered with a quantitative tolerance of production of +/- 5%.
Unless specified, any order is payable in full prior to delivery. For orders over 1000 Euros value excluding tax. a deposit of 30% is required. The production will only take place after receipt of your deposit. The balance is payable before delivery, except for specific conditions related to an account opening (see below).
For any order higher than or equal to 5000 Euros HT. value, the validation of a prototype product - by hand or photo - and its relative expenses, are mandatory before mass production.
Any dispute related to the delivered goods must be sent to ARCADE SAS within eight days after receipt of the goods. After this period, no claim will be taken into account and full payment of the goods will be due. In any case, the responsibility of Arcade SAS can only be committed to the strict reimbursement of the delivered goods or its replacement in the same terms and conditions.
ACCOUNT OPENING & TERMINATION
Any modification of these present general terms and conditions will be subject to an account opening with prior approval from our credit insurance company. The particular conditions granted will be subject of a written agreement issued by Arcade SAS and accepted by the customer. The account will be terminated in the event of non-compliance with the enrolled special conditions or in the event of cancellation of approval from our credit insurance company.
Any dispute that may result from an order or its consequences will be the exclusive jurisdiction of the court of Colmar / 68000 / France.
PERSONAL DATA AND RIGHT OF OPPOSITION
We guarantee all your personal data & information are collected exclusively in order to be used in a professional dimension in our B2B market. Your data is stored in a safe environment and kept only if necessary. In compliance with the French Data protection act no. 78-17 of January 6th 1978 as amended by the act no. 2014-344 of March 17th 2014, called "Informatique et Libertés", and the European regulation 2016/679 of April 27th 2016, you have the right to access, modify and delete personal data pertaining to you.
You may also completely or partially object, on legitimate grounds, the use of such data. To exercise this right, you may send your request by electronic or postal mail to the following addresses: firstname.lastname@example.org or complete address, by specifying in the subject "Individual rights" and by enclosing a copy of your proof of identity.
AHK Productions is specialized in the creation and production of customized communication products. Our know-how and our experience go beyond and we invite you to consult us for any project of creation in metal, PVC, embroidery, resin or others, for the realization of medals, 3D objects, magnets, etc.
All our products are designed in France (customer file and production file). Manufacturing is carried out in Asia by producers selected for their technical qualities and reliability. The AHK office in Hong Kong carries out regular production audits to ensure you a perfect quality of the produced goods and the respect of deadlines at the best prices of the market.
REQUIRED DOCUMENTS AND FILES
Provide a ready-to-use visual in color or black and white with indication of color position. No annotation should appear on the display. The colors reference will be communicated in pantone references. Vector files must be addressed to us in the format "AI" or "EPS" with vector fonts. Do not hesitate to consult our graphic team service for any additional information. Any modification of the product proof artwork will be charged 5 euros.
OUR DESIGN STUDIO & GRAPHICAL FEES
You cannot provide us a ready-to-use document? Our CAD / CAM service is at your disposal for any creation and for the realization of the visual elements of your project represented by a colored model.
How much does it cost to process my logo / image? The integration and the treatment of your logo / vector image according to our technical constraints is free.
A file may require small adaptations or sometimes it happens exceptionally that a logo / image is particularly difficult to process / vectorize. If this is your case, we will contact you to inform you prior to the work.
For your tailor-made creations and all your requests, find below indicative graphic service packages that can be applied to your projects:
Vector file according to our technical constraints
Vector file which required small adaptations / reshaping according to a diagram (less than 1 / 2h)
Simple vector file to redraw (1h)
Complex non-vector file to redraw (1-2h)
Design-creation work from an idea / inspiration, with or without visual
From the 3rd product artwork proof change request
We carry all approval sample (prototype) necessary. See price conditions for each product concerned in our pricelist.
TRADEMARKS & COPYRIGHT
AHK disclaims all responsibility for the use of trademarks and logos on items conducted at customer's request which must itself ensure the rights of use from its holders.
The Customer agrees to provide on request and within the time limits any document justifying rights to the trademarks whose reproduction has been requested, or the express authorization of their holder to do so. Otherwise, the ARCADE Company cannot be held liable in the event of non-delivery of the goods, particularly in the context of a customs retention procedure. The Customer will remain liable for the full payment of the order.
3. RECOMMENDED RESALE PRICES • CONDITIONS OF APPLICATION
The AHK product price list - paper or digital version - is designed for resellers of promotional items. The prices contained in this price list are recommended selling prices to use with the potential final buyer, the reseller is free to apply a discount.
This professional rate has two purposes:
1 / Providing to the retailer an attractive selling price that can be used directly with the final customer.
Its function is to support your prospecting and negotiation process and to provide you a working support to your sales team.
2 / Simplifying your reseller work by using this same document as a purchase price list.
Your purchase prices are calculated on this price list by deducting a uniform discount that is communicated to you on a separated document.
Knowing your discount and therefore your purchase price, you are able to conclude a sale immediately with your customer.
Our goods are delivered free shipping and packaging (see application conditions).
Your special reseller discount is deductible on all the prices mentioned in the AHK products price list.